Dialog Group Academy
Continually enhancing the skills of Dialog consultants is paramount to Dialog’s success. To achieve this Dialog created the Dialog Group Academy.
The Dialog Group Academy offers a range of online courses, in-house workshops and other learning media to Dialog consultants. Content and exams are sourced from external training organisations (such as skillsoft.com and YellowHouse) and from internal sources.
Dialog consultants regularly prepare presentations on important and interesting Information Technology topics which are accessed through Dialog Group Academy. Dialog’s unique SAGE methodology is also included in the Academy curriculum.
Tailored courses available:
Most courses lead to recognised certifications as well as Dialog Group Academy specific accreditations.
How it works
The consultant’s training and development plan prepared together with their Dialog Manager drives the individual online learning plans.
The Dialog Group Academy learning programs are aligned with Dialog’s consultant competency model. The model includes more than just technical skills.
Dialog's Competency Model
Each year Dialog undertakes an extensive customer satisfaction survey. One element surveyed is Dialog’s People. Questions deal with client perceptions of professionalism, attitude and the level of skills of Dialog’s consultants.
Dialog scores extremely well in this element. The Dialog Group Academy is one strategy in Dialog’s pursuit to maintain the high scores for this indicator.