Dialog Academy

Dialog Information Technology is known across Australia for its ability to undertake IT projects of any size, in any industry with any technologies. The key to Dialog's success is its highly skilled professional consultants.

Continually enhancing the skills of Dialog consultants is paramount to Dialog's success. To achieve this Dialog created the Dialog Academy.

The Dialog Academy offers a range of online courses, in-house workshops and other learning media to Dialog consultants. Content and exams are sourced from external training organisations (such as skillsoft.com and YellowHouse) and from internal sources.

Dialog consultants regularly prepare presentations on important and interesting Information Technology topics which are accessed through Dialog Academy. Dialog's unique SAGE methodology is also included in the Academy curriculum.

Courses Include:

Tailored courses available:

✓ Listening
✓ Presenting
✓ Verbal Communication
✓ Business and Technical Writing
✓ Team building
✓ Dialog Induction
✓ Dialog Ethics
✓ Dialog History

Assess

The Dialog Academy provides assessment tools such as IKM TeckChek and QuikWrite to assess technical skills and identify areas of improvement.

Assess My Skills

Dialog Consultants

Assess My Team and Job Applicants

Dialog Managers

Assess My Team and Job Applicants

Dialog
Clients

Assess My Skills

Dialog Job Applicants

Assess My Skills

Others

Plan

Using the MARS Learning Plan, Dialog consultants plan appropriate courses for their study relevant to client's needs.

Create My Learning Plan

Dialog Consultants

Plan the Learning Activities

Dialog
Clients

Learn

Dialog Academy encompasses a comprehensive set of learning tools from internal and external sources such as SkillSoft, Dialog, SAP, SAS and AWS.

Learn

Dialog Consultants

Improve My IT Knowledge

Dialog Managers

Enhance My IT Team’s Capabilities

Dialog
Clients

Certify

Qualifications may be obtained through Dialog Academy's certification testing centre from many acclaimed accreditation providers (e.g. Microsoft).

Get Certified

Dialog Consultants

Get Certified

Dialog
Clients

Get Certified

Dialog Job Applicants

Get Certified

Others

Most courses lead to recognised certifications as well as Dialog Academy specific accreditations.

How it works

The consultant's training and development plan prepared together with their Dialog Manager drives the individual online learning plans.

The Dialog Academy learning programs are aligned with Dialog's consultant competency model. The model includes more than just technical skills.

Dialog's Competency ModelClick each Core Skill for more information

Beliefs

Dialog's History
Values
Ethics
Professionalism
Dialog Policies
Dialog Organisational Structure

Analytical

Observation
Research
Survey
Interviewing
Other Data Gathering
Analysis
Problem Solving

Communication

Relationship Management
Listening
Presenting
Technical Writing
Client Interviews and Meetings
Negotiating and Influencing
Conflict Resolution

Personal

Measurement and Reward System
Time Management
Self Development
Leadership
Emotional Intelligence
Assertiveness
Reliability

Knowledge, Skills and Methodologies

Dialog Group Portal
Strategy
Program Management
Business Analysis
Solution Design
Software Development
Testing
Implementation

Consultative

Client Focus
Manage Scope, Schedule, Budget, Risks, Quality
Facilitation
Manage Expectations
Networking
Team Work

Consultant's Business

Dialog's Point of Difference
Market and Competitors
Dialog Group Companies
Engagement Process
Scoping
Pricing

Client's Business

External Awareness
Business Knowledge
Client's Imperatives, Business Model and Key Processes

Outcomes

Each year Dialog undertakes an extensive customer satisfaction survey. One element surveyed is Dialog's People. Questions deal with client perceptions of professionalism, attitude and the level of skills of Dialog's consultants.

Dialog scores extremely well in this element. The Dialog Academy is one strategy in Dialog's pursuit to maintain the high scores for this indicator.

Getting Started

To get started with Dialog Academy please log in using your Dialog credentials Log in

For more information

For more information, contact us at: academy@dialog.com.au.
Phone 1800 DIALOG
www.dialog.com.au