NCS Group Academy

Dialog Information Technology is known across Australia for its ability to undertake IT projects of any size, in any industry with any technologies. The key to Dialog’s success is its highly skilled professional consultants.

Continually enhancing the skills of NCS consultants is paramount to Dialog’s success. To achieve this NCS created the NCS Group Academy.

The NCS Group Academy offers a range of online courses, in-house workshops and other learning media to NCS consultants. Content and exams are sourced from external training organisations (such as skillsoft.com and YellowHouse) and from internal sources.

NCS consultants regularly prepare presentations on important and interesting Information Technology topics which are accessed through NCS Group Academy. NCS’s unique SAGE methodology is also included in the Academy curriculum.

Courses Include:

Tailored courses available:

✓ Listening

✓ Presenting

✓ Verbal Communication

✓ Business and Technical Writing

✓ Team building

✓ Dialog Induction

✓ Dialog Ethics

✓ Dialog History

Assess

The NCS Group Academy provides assessment tools such as IKM TeckChek and QuikWrite to assess technical skills and identify areas of improvement.

Plan

Using the MARS Learning Plan, NCS consultants plan appropriate courses for their study relevant to client's needs.

Learn

NCS Group Academy encompasses a comprehensive set of learning tools from internal and external sources such as SkillSoft, Dialog, SAP, SAS and AWS.

Certify

Qualifications to be obtained through an external training provider.

Most courses lead to recognised certifications as well as NCS Group Academy specific accreditations.

How it works

The consultant’s training and development plan prepared together with their Dialog Manager drives the individual online learning plans.

The NCS Group Academy learning programs are aligned with Dialog’s consultant competency model. The model includes more than just technical skills.

Dialog's Competency Model

Click each Core Skill for more information

Beliefs

Dialog's History
Values
Ethics
Professionalism
Dialog Policies
Dialog Organisational Structure

Analytical

Observation
Research
Survey
Interviewing
Other Data Gathering
Analysis
Problem Solving

Communication

Relationship Management
Listening
Presenting
Technical Writing
Client Interviews and Meetings
Negotiating and Influencing
Conflict Resolution

Personal

Measurement and Reward System
Time Management
Self Development
Leadership
Emotional Intelligence
Assertiveness
Reliability

Knowledge, Skills
and Methodologies

Dialog Group Portal

Strategy

Program Management

Business Analysis

Solution Design

Software Development

Testing

Implementation

Consultative

Client Focus
Manage Scope, Schedule, Budget,
Risks, Quality
Facilitation
Manage Expectations
Networking
Team Work

Consultant’s Business

Dialog's Point of Difference
Market and Competitors
Dialog Group Companies
Engagement Process
Scoping
Pricing

Client’s Business

External Awareness
Business Knowledge
Client's Imperatives,
Business Model and Key
Processes

Outcomes

Each year Dialog undertakes an extensive customer satisfaction survey. One element surveyed is Dialog’s People. Questions deal with client perceptions of professionalism, attitude and the level of skills of Dialog’s consultants.

Dialog scores extremely well in this element. The NCS Group Academy is one strategy in Dialog’s pursuit to maintain the high scores for this indicator.

Getting Started

To get started with NCS Group Academy please log in using your
Dialog credentials

For more information

For more information, contact us at: academy@dialog.com.au .

Phone 1800 Dialog