NCS Group Academy
Continually enhancing the skills of NCS consultants is paramount to Dialog’s success. To achieve this NCS created the NCS Group Academy.
The NCS Group Academy offers a range of online courses, in-house workshops and other learning media to NCS consultants. Content and exams are sourced from external training organisations (such as skillsoft.com and YellowHouse) and from internal sources.
NCS consultants regularly prepare presentations on important and interesting Information Technology topics which are accessed through NCS Group Academy. NCS’s unique SAGE methodology is also included in the Academy curriculum.
Tailored courses available:
Most courses lead to recognised certifications as well as NCS Group Academy specific accreditations.
How it works
The consultant’s training and development plan prepared together with their Dialog Manager drives the individual online learning plans.
The NCS Group Academy learning programs are aligned with Dialog’s consultant competency model. The model includes more than just technical skills.
Dialog's Competency Model
Each year Dialog undertakes an extensive customer satisfaction survey. One element surveyed is Dialog’s People. Questions deal with client perceptions of professionalism, attitude and the level of skills of Dialog’s consultants.
Dialog scores extremely well in this element. The NCS Group Academy is one strategy in Dialog’s pursuit to maintain the high scores for this indicator.
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