NCS Group Academy
Continually enhancing the skills of NCS consultants is paramount to Dialog’s success. To achieve this NCS created the NCS Group Academy.
The NCS Group Academy offers a range of online courses, in-house workshops and other learning media to NCS consultants. Content and exams are sourced from external training organisations (such as skillsoft.com and YellowHouse) and from internal sources.
NCS consultants regularly prepare presentations on important and interesting Information Technology topics which are accessed through NCS Group Academy. NCS’s unique SAGE methodology is also included in the Academy curriculum.
Courses Include:


Tailored courses available:
Assess
The NCS Group Academy provides assessment tools such as IKM TeckChek and QuikWrite to assess technical skills and identify areas of improvement.
Plan
Using the MARS Learning Plan, NCS consultants plan appropriate courses for their study relevant to client's needs.
Learn
NCS Group Academy encompasses a comprehensive set of learning tools from internal and external sources such as SkillSoft, Dialog, SAP, SAS and AWS.
Certify
Qualifications to be obtained through an external training provider.
Most courses lead to recognised certifications as well as NCS Group Academy specific accreditations.
How it works
The consultant’s training and development plan prepared together with their Dialog Manager drives the individual online learning plans.
The NCS Group Academy learning programs are aligned with Dialog’s consultant competency model. The model includes more than just technical skills.
Dialog's Competency Model
Values
Ethics
Professionalism
Dialog Policies
Dialog Organisational Structure
Research
Survey
Interviewing
Other Data Gathering
Analysis
Problem Solving
Listening
Presenting
Technical Writing
Client Interviews and Meetings
Negotiating and Influencing
Conflict Resolution
Time Management
Self Development
Leadership
Emotional Intelligence
Assertiveness
Reliability
and Methodologies
Dialog Group Portal
Strategy
Program Management
Business Analysis
Solution Design
Software Development
Testing
Implementation
Manage Scope, Schedule, Budget,
Risks, Quality
Facilitation
Manage Expectations
Networking
Team Work
Market and Competitors
Dialog Group Companies
Engagement Process
Scoping
Pricing
Business Knowledge
Client's Imperatives,
Business Model and Key
Processes
Outcomes
Each year Dialog undertakes an extensive customer satisfaction survey. One element surveyed is Dialog’s People. Questions deal with client perceptions of professionalism, attitude and the level of skills of Dialog’s consultants.
Dialog scores extremely well in this element. The NCS Group Academy is one strategy in Dialog’s pursuit to maintain the high scores for this indicator.
Getting Started
To get started with NCS Group Academy please log in using your
Dialog credentials