Dialog Group Academy

Skillsoft Excellence Award 2014

Dialog Information Technology is known across Australia for its ability to undertake IT projects of any size, in any industry with any technologies. The key to Dialog's success is its highly skilled professional consultants.

Continually enhancing the skills of Dialog consultants is paramount to Dialog's success. To achieve this Dialog created the Dialog Group Academy.

The Dialog Group Academy offers a range of online courses, in-house workshops and other learning media to Dialog consultants. Content and exams are sourced from external training organisations (such as skillsoft.com and YellowHouse) and from internal sources.

Dialog consultants regularly prepare presentations on important and interesting Information Technology topics which are accessed through Dialog Group Academy. Dialog's unique SAGE methodology is also included in the Academy curriculum.

Courses Include:

Dialog Group Academy Courses Dialog Group Academy Courses

Tailored courses available:

  • Listening
  • Presenting
  • Verbal Communication
  • Business and Technical Writing
  • Team building
  • Dialog Induction
  • Dialog Ethics
  • Dialog History


The Dialog Group Academy provides assessment tools such as IKM TeckChek and QuikWrite to assess technical skills and identify areas of improvement.



Using the MARS Learning Plan, Dialog consultants plan appropriate courses for their study relevant to client's needs.



Dialog Group Academy encompasses a comprehensive set of learning tools from internal and external sources such as SkillSoft, Dialog, SAP, SAS and AWS.



Qualifications to be obtained through an external training provider.

Most courses lead to recognised certifications as well as Dialog Group Academy specific accreditations.

How it works

The consultant's training and development plan prepared together with their Dialog Manager drives the individual online learning plans.

The Dialog Group Academy learning programs are aligned with Dialog's consultant competency model. The model includes more than just technical skills.

Dialog's Competency ModelClick each Core Skill for more information



  • Dialog's History
  • Values
  • Ethics
  • Professionalism
  • Dialog Policies
  • Dialog Organisational Structure


  • Observation
  • Research
  • Survey
  • Interviewing
  • Other Data Gathering
  • Analysis
  • Problem Solving


  • Relationship Management
  • Listening
  • Presenting
  • Technical Writing
  • Client Interviews and Meetings
  • Negotiating and Influencing
  • Conflict Resolution


  • Measurement and Reward System
  • Time Management
  • Self Development
  • Leadership
  • Emotional Intelligence
  • Assertiveness
  • Reliability
Knowledge, Skills and Methodologies

Knowledge, Skills and Methodologies

  • Dialog Group Portal
  • Strategy
  • Program Management
  • Business Analysis
  • Solution Design
  • Software Development
  • Testing
  • Implementation


  • Client Focus
  • Manage Scope, Schedule, Budget, Risks, Quality
  • Facilitation
  • Manage Expectations
  • Networking
  • Team Work
Consultant's Business

Consultant's Business

  • Dialog's Point of Difference
  • Market and Competitors
  • Dialog Group Companies
  • Engagement Process
  • Scoping
  • Pricing
Client's Business

Client's Business

  • External Awareness
  • Business Knowledge
  • Client's Imperatives, Business Model and Key Processes


Each year Dialog undertakes an extensive customer satisfaction survey. One element surveyed is Dialog's People. Questions deal with client perceptions of professionalism, attitude and the level of skills of Dialog's consultants.

Dialog scores extremely well in this element. The Dialog Group Academy is one strategy in Dialog's pursuit to maintain the high scores for this indicator.

Getting Started

To get started with Dialog Group Academy please log in using your Dialog credentials

For more information

For more information, contact us at: academy@dialog.com.au.
Phone 1800 DIALOG